Job Description
Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Audio Visual Support Specialist in the technology department of our Atlanta office. We offer competitive compensation and an excellent benefits package.
Position Summary: The function of the Audio Visual Support Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction. This position reports to the AV Director and works directly with hospitality, local IT, and other client services. The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends, and holidays.
Duties & Responsibilities: - Coordinates audio/video calls with local attorneys and business staff, vendors, other offices and clients
- Operates and supports audiovisual systems
- Consults on, analyzes, and configures the proper audiovisual components required for each event
- Manages, maintains, and troubleshoots audiovisual equipment and components
- Attends meetings to discuss events and establishes audiovisual needs
- Documents and maintains audiovisual requirements per event
- Utilizes and updates internal conference room reservation system (GT Meet)
- Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
- Tracks client support requests and system failures
- Escalates complex issues to advance support service teams and vendors
- Creates, edits and maintains training materials regarding common operations and support issues
- Edits video recordings
Skills & Competencies: - Attention to detail and the ability to multi-task in a fast-paced, high pressure, deadline-oriented environment in order to achieve business goals and objectives
- Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
- Excellent customer service skills and strives to exceed client expectations
- Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication
- Ability to resolve moderately complex issues or suggest alternative solutions
- Basic understanding of networking devices, cabling and associated troubleshooting
Qualifications & Prior Experience: - High School Diploma is required; Certifications, Associates or Bachelors Degree preferred
- Experience with Microsoft Office with a focus on Outlook, Word, Excel, and PowerPoint
- General knowledge of computer hardware, software support, and Windows operating system
- 3+ years of audiovisual experience desired
- Extensive knowledge or Video Matrix systems, AV Switchers
- Experience with customer service or hospitality experience preferred
- Experience in the following, but not limited to, is highly recommended:
- Audio/Digital audio/playback/record systems
- Video/Digital video/playback/record systems
- Video Wall Management & Calibration
- Video editing software
- Advanced Lighting - Dimming and Lighting Controls
- Advance knowledge of Wireless, Handheld, Lavaliere Microphones
- Push to Talk Systems
- 4 -24 Channel Mixers
- Set up of broadcast cameras
- Basic Electrical and Power Distribution
- IP Addressing knowledge
- Switches and basic networking skills
- Wireless Networking/Troubleshooting
- Standard troubleshooting skills related to desktop computer hardware and software
- Advanced knowledge of Crestron Toolbox/ XIO/ Biamp/ QSYS/ Shure Software
- Knowledge of Zoom and Teams Admin Portal
Greenberg Traurig is committed to diversity and inclusion in the workplace. Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases. Exemplifying our commitment to promoting inclusion and equity across our platform, the firm participates in the Mansfield Rule Certification Program (Mansfield). Mansfield, which is facilitated by The Diversity Lab, focuses on equal opportunity, fairness, and inclusivity. The Mansfield requirements are anchored in the consideration of expanded talent pools considered for select positions and open roles within the law firm and the implementation of and access to transparent processes. Utilizing the Mansfield framework, the firm's progress and outcomes are measured and documented through Mansfield Certification Plus Metrics. In 2023, GT achieved Mansfield 6.0 Certification Plus. We are excited about our ongoing participation in Mansfield given the program's alignment with the firm's commitment to opportunities for advancement that are inclusive for everyone. Providing your data during the application process helps us with achieving our goals and with meeting reporting/record-keeping obligations under federal and state law and other legal requirements. Providing your data is entirely voluntary and will not be considered in the hiring process or thereafter. Any information that you do provide will be treated confidentially.
Job Tags
Holiday work, Full time, Local area, Weekend work, Afternoon shift,