Job Description

Herb Chambers Volvo Cars Norwood is looking for a Valet to join the team! The Valet/Lot Attendant is responsible for managing the parking of vehicles, ensuring that they are parked safely and efficiently. This role involves providing exceptional customer service, handling customer inquiries, and maintaining the parking lot in an organized and clean condition.

Key Responsibilities:

1. Customer Service:
• Greet and assist customers upon arrival and departure.
• Provide a warm and professional experience, addressing customer inquiries and concerns.
2. Vehicle Management:
• Efficiently Park and retrieve vehicles in a timely manner.
• Ensure vehicles are parked safely and securely, following all traffic and parking regulations.
• Perform basic inspections of vehicles for any damage before parking and upon retrieval.
3. Parking Lot Maintenance:
• Keep the parking lot clean and free of debris.
• Monitor the parking lot for any potential hazards or safety issues.
• Report any maintenance or repair needs to the appropriate personnel.
4. Communication:
• Coordinate with other valet or lot attendants to manage parking flow and customer service.
• Communicate effectively with customers, providing clear instructions and information about parking procedures.
5. Documentation:
• Accurately record vehicle information and maintain logs as required.
• Handle vehicle keys with care and ensure they are securely stored.
6. Compliance and Safety:
• Adhere to all safety protocols and regulations while operating vehicles and managing the parking lot.
• Follow company policies regarding vehicle handling and customer interactions.

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in a customer service role or similar position is advantageous.
• Skills:
• Excellent customer service and communication skills.
• Ability to operate a variety of vehicles, including manual and automatic transmissions.
• Good organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.

Work Environment:

• The position is typically based in a parking lot or valet area, which may involve outdoor work in various weather conditions.
• May require standing for extended periods and occasional walking or lifting.

Physical Requirements:

• Ability to lift up to 25 pounds and handle physical tasks related to vehicle management.
• Good hand-eye coordination and manual dexterity for operating vehicles.

Salary and Benefits:

• Competitive hourly wage or salary, often with potential for tips.
• Benefits may include health insurance, retirement plans, and employee discounts, depending on the employer.

• Ability to lift up to 25 pounds and handle physical tasks related to vehicle management.
• Good hand-eye coordination and manual dexterity for operating vehicles.

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