Call Center Member Service Representative (Hybrid) Job at Indiana Members Credit Union, Indianapolis, IN

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  • Indiana Members Credit Union
  • Indianapolis, IN

Job Description

Job Description

Job Description

Work Location - Hybrid

SUMMARY/OBJECTIVE

Answer incoming phone calls. Provide a variety of service functions with excellent member service.

RESPONSIBILITIES AND DUTIES

  • Answer telephone calls and process members transactions as requested
  • Answer individual questions or help members with problems regarding their account
  • Open and close various types of accounts, certificates, etc. by online, mail, fax, and email
  • Process wire transfers by mail, fax, and email
  • Mail or overnight check withdrawals from members’ accounts
  • Order checks and debit cards, process stop payments, mail statements and histories
  • Provide help with online banking, reset PINs and passwords
  • Post mail deposits and mail payments
  • Assist branches with problems in the phone center
  • Scan checks, transaction tickets, membership agreement forms, etc.
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • High School Diploma or Equivalent
  • Previous Call Center Experience
  • Completion of Indiana Members Credit Union Internal Training

Job Tags

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