Job Description
Job Details Job Location Blackburn's Corporate - Tarentum, PA
Job Category Management
Description At Blackburn's, we are always looking to strengthen our organization by adding the best available talent to our staff and retaining our valuable employees. We're seeking a Director of Complex Rehab and Accessibility at our Corporate Office location to service our company needs. The Director of Complex Rehab and Accessibility plays a crucial role in fulfilling the commitment of Blackburn's to provide the best quality of service as well as the continuous assessment and improvement of the quality of care and services. This position has authority and responsibility for the daily operations of our complex rehab, repairs, And accessibility service lines. The ideal candidate will possess good communication and people skills, compliance experience, and an aptitude for detail. The ability to understand, quickly react, and motivate others to adapt to the changing organizational environment is a critical key to success. The job requires a high degree of "selling", whether of ideas and policies within the organization, or products or services
Essential Functions and Responsibilities - Ensure teams are delivering safe and compliant products at the highest level of service.
- Develop guides and resources on compliance topics and provide training, knowledge, and skills to staff.
- Responsible for utilizing training and developing standard operating procedures for all of Blackburn's supply service lines to support the best experience of our customers and staff using TIMs and other customer-centric applications.
- Assist and guide our customer service teams (both managers and staff) to grow professionally, helping them to execute their professional and developmental goals.
- Identify gaps in the team's professional skills and assist in creating program development.
- Encourage and coach our customer service team on how to serve as a customer voice throughout the customer life cycle to maximize customer satisfaction, adoption, and opportunities for growth in the utilization of Blackburn's multiple service lines.
- Collaborate with cross-functional teams, data, analytics, and insights to bring the holistic customer narrative to life.
- Actively lead customer experience and training portions of meetings with peers, as well as actively participate in multiple meetings with various members of the executive team as needed.
- Oversee, update, develop, and implement compliance policies and procedures.
- Responsible for insurance and other audits.
- Work with the Vice President of Operations for Joint Commission site visits and monthly data to ensure Blackburn's is following standards.
- Other duties as assigned.
Skills - Effectively handle multiple priorities, organize workload, and meet demanding deadlines.
- Skilled in MS Office,
- The ability to organize, prioritize work, multi-task, work independently, and easily adapt to changing situations.
- Make recommendations to effectively resolve problems, or issues by using judgment that is consistent with standards, practices, policies, procedures, regulations, or government laws.
- Strong analytical and problem-solving skills.
- High level of interpersonal skills to handle sensitive and confidential situations.
- Strong verbal, written, and presentation skills.
Attributes - Oral Comprehension & Expression - The ability to communicate, listen and understand information and direction through spoken words and sentences.
- Written Comprehension & Expression - The ability to read, write and understand information and ideas.
- Speech Clarity - The ability to speak clearly so others can understand.
- Reasoning - The ability to apply common sense understanding to carry out instruction and the ability to deal with problems involving concrete variables in standardized situations.
- Leadership based on ability to motivate others
- Strong commitment to results
- Delegate authority readily.
- Ability to interact with internal personnel and external agencies requiring reasonable tact, discretion and self-expression.
Qualifications - Master's or Bachelor's Degree with 5 years of leadership experience in Complex Rehab, Accessibility and DME industry OR
- 15+ years of leadership experience in Complex Rehab, Accessibility and DME industry.
- Equivalent combination of experience and training that provides the required knowledge, skills, and abilities
- Knowledge of state and federal healthcare regulations, guidelines, and CMS Conditions of Participation.
- High degree of proficiency in, MS Office Suite, Outlook & Internet applications, strong familiarity with
- Demonstrated collaborative skills and the ability to work well within a team.
- Ability to work with and influence peers and senior management.
- Ability to work in a fast-paced and deadline-oriented environment.
- Self-motivated with critical attention to detail, deadlines, and reporting.
- Open availability and flexibility to work according to the needs of the business.
- Must be authorized to work within the United States.
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