Job Description
SUMMARY OF DUTIES AND RESPONSIBILITIES
The On-Site Community Assistant will ensure that our client and the overseeing Director of Community Management. requesting administrative assistance will receive the highest quality of customer service. The representative must be a team player and able to work in a group or individually, with little direction from their supervisor, anticipating and completing the appropriate steps required to ensure the successful completion of all tasks initiated. This position will be responsible to provide support to the community manager for all administrative correspondence and/or tasks assigned.
PRIMARY DUTIES AND RESPONSIBILITIES include, but are not limited to:
SPECIALIZED SKILLS
Community Assistant must have excellent ‘people skills’ for building relationships with board members, homeowners, vendors and colleagues at all levels. Also needs to be able to demonstrate well established organizational skills and the ability to prioritize in an active environment with many distractions. Excellent customer service, time management, attention to detail, and written and oral communication skills are necessary to perform the essential functions of the job. Letter drafting, mail handling, and proper telephone etiquette skills are also necessary to facilitate administrative tasks. Must be able to work independently or with other team members in a fast-paced and high-volume environment while always maintaining a positive demeanor.
EDUCATION and/or EXPERIENCE
College Degree preferred but not required, at least 1-year customer service experience, 2 or more years preferred, and Community Association Management experience is preferred, but not required.
TECHNICAL REQUIREMENTS
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS
While performing the duties of this job, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve non-routine and complex office administrative problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with the Community Association Manager, staff, customers, the public and others encountered in the course of work, some of whom may be dissatisfied or unmannerly individuals.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the primary duties and responsibilities of the job. The position is full-time, located at the On-Site clubhouse located in Laguna Niguel, CA. The work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and includes one (1) hour lunch break and two ten-minute breaks. Most of the position includes sitting in an office environment requiring walking throughout the day to view the recreational area of the community. The noise level in the work environment is usually moderate. This position requires some physical effort including, lifting boxes up to 30 lbs., and does not entail operating controls, large machines, or equipment.
All employees are required to always conduct themselves in a professional manner and adhere to all company policies and procedures. This job description is not limited to the items listed above. Other assignments may be required as deemed necessary by supervisor.
The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements which may be inherent in the position.
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