Job Description
Salary : $66,830.40 Annually
Location : Leonardtown, MD
Job Type: Full-Time
Job Number: 202200267
Department: Information Technology
Opening Date: 11/20/2024
Closing Date: Continuous
Job Summary Maintains desktop systems and provides user training and support as requested; performs other duties as assigned.
Essential Functions 1. Troubleshoots, repairs, and upgrades computer hardware including desktop systems, printers and associated peripherals;
2. Installs, configures, and supports standard software programs;
3. Provides technical assistance, guidance, training and documentation to computer system users;
4. Assists with inventory and inventory upgrades for all IT hardware, software, telephone equipment and spare parts;
5. Installs and terminates network and telephone cabling in accordance with Telecommunications Industry Association standards;
6. Updates wiring schematics;
7. Responds to, resolves, and updates help-desk work requests as items are resolved;
8. Performs data entry tasks;
9. Provides technical assistance to the System Group as requested, including but not limited to backups, new system installations and system monitoring;
10. Relocates computer and telephone equipment as directed;
11. Maintains current working knowledge of fast changing industry standards;
12. Investigates and provides solutions for process improvement;
13. Maintains and increases professional knowledge through attending workshops and conferences, participating in professional associations and activities, and reading professional and local publications;
14. Provides efficient customer service to co-workers and customers;
15. Performs other duties as assigned.
Required Knowledge, Skills, and Abilities 1. Ability to gain thorough knowledge of St. Mary's County Government policies and procedures;
2. Ability to act as a representative of St. Mary's County Government to the public;
3. Expert knowledge of department practices and procedures;
4. Expert knowledge on desktop systems;
5. Ability to effectively communicate with other staff members; ability to coordinate, advise, and work with other professionals;
6. Ability to work independently with minimum supervision;
7. Ability to prioritize and multitask;
8. Ability to review and analyze existing information and make informed and sound decisions;
9. Ability use available resources to research information;
10. Ability to keep accurate records;
11. Ability to operate relevant computer systems, including hardware and software, and office machines.
Education and Experience 1. High school diploma or G.E.D.;
2. At least one of the following certifications: A+ Certification, successful completion of a PC technical training school, successful completion of at least 6 software training classes, or at least one year of college study in the field;
3. Three years or more of PC technical support to include hardware troubleshooting and repair, software installation, configuration, and user support;
4. Successful completion of required training programs associated with the St. Mary's County radio communications system;
5. Valid Class C driver's license;
6. Or equivalent technical training, education, and/or experience.
Additional Requirements: 1. Pass extensive background investigation with favorable results;
2. Valid Maryland driver's license.
Physical and Environmental Conditions: Limited strenuous physical demands including lifting up to 60 pounds and climbing 12-foot ladders carrying weight up to 30 pounds. Individual must be able to work in tight and enclosed spaces.
May perform manual work involving walking over rough, uneven terrain, repeated bending, climbing, crouching, stooping, stretching, reaching or, handling of light boxes and tools as well as moderately heavy equipment or materials from 30 to 60 pounds. Must also have the physical ability to push/pull, squat, twist and turn. Requires continual sitting, standing or walking of 60%+ of the time.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as system user spaces and PC repair shop, e.g., use of safe work place practices with office equipment, and/or avoidance of trips and falls.
We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plan, flexible spending accounts, life insurance, long-term disability, identity theft protection, sick-leave transfer, holidays, vacation, and sick leave.
Regular Part-time employees who work an average of 20 or more hours per week over the course of a year, receive benefits on a pro-rated basis.
To learn more details, visit our benefits page at the following link: St. Mary's County, MD
Job Tags
Holiday work, Full time, Part time, Local area, Relocation, Flexible hours,