Job Description
Print & Mail Quality Assurance Specialist
Department: Quality Control / Compliance
Reports to: Quality Control Manager
Location: Liverpool
Full-Time: A typical work schedule is standard business hours, with the flexibility required to handle escalations or support during peak times or special projects.
Pay Schedule: Weekly Pay
Non-Exempt: Compensation starts at $42,000 - $55,000 yearly depending on experience
****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee’s unique value.
Benefits: Begin the first day after the first two full months of employment
Position Summary
The Mail Quality Assurance Specialist analyzes and compares outgoing mail to ensure accuracy, consistency, and compliance with organizational standards. The role involves detailed inspection of printed mail items, identifying discrepancies, and coordinating with relevant departments to rectify issues. The specialist must maintain the privacy and security of information, as errors can significantly impact client satisfaction and compliance.
Essential Duties
The essential functions include, but are not limited to, the following:
Mail Analysis and Comparison:
Quality Assurance:
Documentation and Reporting:
Communication and Coordination:
Compliance and Standards:
Inspection and Testing:
Process Monitoring and Improvement:
Compliance and Training:
Minimum Qualifications
Decision Making
Decisions significantly affect the strategy, operational, and business decisions that affect the department. Problems are varied, requiring analysis or interpretation of the situation. Problems are solved using knowledge and skills and general precedents and practices.
Independence of Action
Work progress is monitored by the supervisor/manager; the incumbent follows precedents and procedures and may set priorities and organize work within general guidelines established by the supervisor/manager.
People Management
Guides the work of others. May organize, set priorities, schedule, and review work.
Physical Demands and Work Environment
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully.
Note
This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably.
Immediate Mailing Services, Inc. is an equal opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace that is compliant with applicable ADA regulations. Immediate Mailing Services Inc. is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age/ Immigration status. Immediate Mailing Service Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled.
To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
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