Salesforce Business Analyst Job at Resource Informatics Group, Irving, TX

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  • Resource Informatics Group
  • Irving, TX

Job Description

Job Title: Salesforce Business Analyst - Service Cloud (Retail Domain)

Job Overview: We are seeking an experienced Salesforce Business Analyst with a strong background in Service Cloud and expertise in the retail domain. The ideal candidate will play a crucial role in bridging the gap between business requirements and technical solutions, ensuring the successful implementation and optimization of Salesforce Service Cloud for our retail operations. This position requires a deep understanding of both Salesforce functionality and the specific needs of the retail industry.

Key Responsibilities:
  1. Requirement Gathering and Analysis:

    • Collaborate with business stakeholders to gather and document detailed requirements related to Service Cloud and retail operations.
    • Analyze and translate business needs into actionable specifications for Salesforce configuration and development.
  2. Salesforce Service Cloud Expertise:

    • Demonstrate proficiency in configuring and customizing Salesforce Service Cloud to meet specific business requirements.
    • Leverage expertise in case management, knowledge base, and service processes within the Service Cloud framework.
  3. Retail Domain Knowledge:

    • Apply extensive knowledge of the retail industry to tailor Salesforce solutions that address the unique challenges and requirements of the business.
    • Collaborate with retail teams to understand and enhance processes related to customer service, order management, and other retail-specific functions.
  4. System Integration:

    • Work closely with technical teams to ensure seamless integration of Salesforce Service Cloud with other systems used in the retail environment.
    • Collaborate on data migration strategies and execute data mapping activities.
  5. User Training and Support:

    • Develop and deliver training sessions to end-users on Salesforce Service Cloud features and functionality.
    • Provide ongoing support to users, troubleshoot issues, and ensure optimal system performance.
  6. Documentation:

    • Create comprehensive documentation for configurations, customizations, and processes to facilitate knowledge transfer and future reference.
  7. Continuous Improvement:

    • Proactively identify opportunities for process improvements and system optimizations within the Salesforce ecosystem.
    • Stay updated on Salesforce releases and industry best practices to recommend enhancements.
Qualifications:
  • Bachelor's degree in Business Administration, Information Technology, or related field.
  • Proven experience as a Salesforce Business Analyst with a focus on Service Cloud.
  • In-depth understanding of retail business processes and challenges.
  • Salesforce certifications related to Service Cloud and Business Analysis are a plus.
  • Strong communication and collaboration skills to work effectively with cross-functional teams.
Resource Informatics Group

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